deafbiz.com

The Case of the Red-Cockaded Woodpecker

A few months ago, a prospective patient called the office of Andrew Brooks, a top-ranked orthopedic surgeon in Los Angeles. She was having serious knee trouble, and she was also deaf. She wanted to know if her deafness posed a problem for Brooks. He had his assistant relay a message: no, of course not; he could easily discuss her situation using knee models, anatomical charts and written notes.

The woman later called again to say she would rather have a sign-language interpreter. Fine, Brooks said, and asked his assistant to make the arrangements. As it turned out, an interpreter would cost $120 an hour, with a two-hour minimum, and the expense wasn’t covered by insurance. Brooks didn’t think it made sense for him to pay. That would mean laying out $240 to conduct an exam for which the woman’s insurance company would pay him $58 — a loss of more than $180 even before accounting for taxes and overhead.

So Brooks suggested to the patient that they make do without the interpreter. That’s when she told him that the Americans With Disabilities Act (A.D.A.) allowed a patient to choose the mode of interpretation, at the physician’s expense. Brooks, flabbergasted, researched the law and found that he was indeed obliged to do as the patient asked — unless, that is, he wanted to invite a lawsuit that he would probably lose.

If he ultimately operated on the woman’s knee, Brooks would be paid roughly $1,200. But he would also then need to see her for eight follow-up visits, presumably with the $240 interpreter each time. By the end of the patient’s treatment, Brooks would be solidly in the red.

He went ahead and examined the woman, paying the interpreter out of his pocket. As it turned out, she didn’t need surgery; her knee could be treated through physical therapy. This was a fortunate outcome for everyone involved — except, perhaps, for the physical therapist who would have to pay the interpreter’s bills.

Brooks told several colleagues and doctor friends about his deaf patient. “They all said, ‘If I ever get a call from someone like that, I’ll never see her,’ ” he says. This led him to wonder if the A.D.A. had a dark side. “It’s got to be widely pervasive and probably not talked about, because doctors are just getting squeezed further and further. This kind of patient will end up getting passed on and passed on, getting the runaround, not understanding why she’s not getting good care.”

So does the A.D.A. in some cases hurt the very patients it is intended to help? That’s a hard question to answer with the available medical data. But the economists Daron Acemoglu and Joshua Angrist once asked a similar question: How did the A.D.A. affect employment among the disabled?

Their conclusion was rather startling and makes Andrew Brooks’s hunch ring true. Acemoglu and Angrist found that when the A.D.A. was enacted in 1992, it led to a sharp drop in the employment of disabled workers. How could this be? Employers, concerned that they wouldn’t be able to discipline or fire disabled workers who happened to be incompetent, apparently avoided hiring them in the first place.

Of course, if they had a UbiDuo, none of this would be a problem anymore!

Kokonut Pundit hits another homerun with his posting titled “Pinkberry“.

Of course, being a UbiDuo seller, my opinion may be biased

The key operative word is WORK, as in what works? What faciliates communication between the deaf and hearing in the most effective manner?

Besides sign language and lipreading, what else works in face to face communication?

A pen and paper pad works. A Nintendo DS works (yes, someone uses it as a communication tool with the built-in graffiti program). Email, IM and/or SMS between two cell phones may work, if available. And of course, the UbiDuo works.

A messenger toy? It depends on reliability (how long until it breaks), keyboard, speed of sending and receiving messages, etc. Only time will tell if it will yet be another tool of communication. I’m not holding my breath on this one. Given the choice between the toy thingy and the pen/pad, I’ll take the pen/pad combo any day.

I found this website via LifeHacker which focuses on Informercial Scams.

I see DirectBuy TV commercials all the time. I recalled a very similar high-pressure sales pitch when we first bought our house. I can’t recall the company name except it started with “C”. At the sales pitch, they told use we must join today or forever lose the opportunity to save money. Well, my B.S. antenna shot way up and I said I needed time to think. The salesperson suddenly became cold to us and we were quickly shown the door.

So I had a hutch that Direct Buy was a reincarnation of this defunct company. Sure enough, the complaints listed at Infomercial Scam described the same high pressure sales pitch.

Here’s one of the complaints that caught my eye:

4/15/2007 - Karen writes:
We are a deaf couple from Phoenix, Arizona. We called them for an appointment for showroom etc. They said we would have to bring an interpreter(sign language) The supervisor (guy) was very rude to us. We cancelled it. Thank God. Later we found this website and learned more about Directbuy scam. Please do something to shut it down ! Contact the TV media- 20/20 !!!

Good thing they walked away. Supposed they had a UbiDuo? That would’ve solved the communication issue but then would they have fallen for the sales pitch anyhow?

Recently I received an email promoting an “alternative” to the UbiDuo.

I gotta check this out, after all I should know the competition, right? (Disclosure reminder: I am manager of WinfreePCS.com which sells UbiDuo).

I contacted this person (our email path has crossed before and our conversations were never pleasant), and he sent me the link to his product.

Here’s part of the product listing:

” Why pay almost $2,000 for face to face communication devices when you can get yours for less than $50.00!”

Luckily it came with a picture of the product as well as well as the exact title of the product.

I copied the title into Amazon. Sure enough there’s the identical photo of the product and the information.

See for yourself:

Discovery Text Messengers

Take notice of the reviews - all thumbs down.

Considered yourself informed. A $50 product that could be compared to a $2000 product is “too good to be true”.

This person operates a deaf advocacy center in California and he should be ashamed of himself to market inferior products to the deaf community.

When there’s a disaster, Red Cross is there. What happens if the disaster victim happens to be deaf? How can a hearing rescuer communicate?

UbiDuo to the rescue!!

Rochester Red Cross now has TWO UbiDuos - one in the office and one in the disaster rig.

Thanks to 13Wham.com, Rochester NY’s ABC Television station for getting the word out.

If you want you local Red Cross to considering purchasing the UbiDuo, please contact Winfreepcs.com for assistance.

(full disclosure - Judy S. Gunter, webmaster of deafbiz.com is also Manager of winfreepcs.com and has helped Red Cross with the UbiDuos).